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DLSA Wilsonton Pool
admin@dlsa.com.au
 
30 Erin Street
Toowoomba QLD 4350
(View on Maps)
(07) 4633 0444
DLSA Centenary Heights Pool
chadmin@dlsa.com.au
 
60 Ramsay Street
Toowoomba QLD 4350
(View on Maps)
(07) 4636 7577

© 2019 by Darren Lange Swim Academy

TOOWOOMBA'S PREMIER SWIM SCHOOL

★ Uniquely Designed Programs
 Wilsonton & Centenary Heights
★ Highly Trained Teachers
 Flexible Payment & Lesson Policies

PAYMENTS

Direct Debit

 

Direct Debit can help to make the financial side of ongoing swimming lessons more manageable for you and your family. With Direct Debit you can:

  • Break your annual family swimming fee into 12 monthly payments.

  • Receive the DLSA Direct Debit discount all year round.

  • Secure your most preferred day, time and teacher all year round, if possible.


By using our easy Direct Debit system, your booking will automatically transfer to the next program and continue to do so until you notify us and/or your children need to change levels.

Avoid the queues of busy payment and booking weeks and use our new Direct Debit Payment System. It’s quick and easy to set up. CONTACT the DLSA Administration team for a full list of term and conditions and to receive the application forms.

 

Direct Deposit

 

Using Direct Deposit, you can pay your swimming fees from the comfort and convenience of your own home. You can pay your fees straight from your bank account to ours. Transfer direct to our bank account using the following account details:


Account Name     Darren Lange Swimming Academy
BSB     638010
Acc No.     12187607


When making your transfer, please add your unique Family ID number plus a, 'W' for Wilsonton or, 'C' for Centenary Heights in the remit section. Your Family ID can be found in your account email communication or you can EMAIL our friendly administration team and they will send it to you via return email.

COMMUNICATION

Standard Communication

The DLSA administration team is responsible for keeping you up-to-date with everything that is going on with your booking and account details. With more than 1,300 families and more than 2,000 individual bookings, our team work hard to provide quality customer service, especially communication. 

We use emails, text messages, social media messaging and phone calls as standard communication procedure. It is very important that we have your most up-to-date contact information so that we can keep you up-to-date. To contact our administration team by email, please use admin@dlsa.com.au.

We will endeavour to respond to phone messages and/or email messages on the same day in which they are received, before the end of the business day. Our preferred method of communication is via the phone or email. Using social media to send messages to our administration team is not recommended as they do not have access to replying to personal messages through our social media pages. While we may send a text message to customers regarding bookings or account information, our administration team can't receive text messages as a form of communication, as this form of communication is done through an automated, secure service.

Rollover Complete

Just after the half way point in the current program of lessons, you will receive your Rollover Complete notification. This means any bookings you have with DLSA have been automatically rolled over to the next program. The benefits of our roll over system mean less time wasted at the front counter trying to rebook and easily maintain your preferred time or teacher. It is imperative that if you do not wish to continue your booking in the next program, you will need to complete a Deferral Form.

Usually by week 7 of a program, we will perform the booking Roll Over (RO). As per our Perpetual Program System, all bookings enrolled in the current program will automatically be rolled over to the next program. This saves you time trying to rebook, getting in before you lose your most preferred class/time/teacher. You will receive three booking confirmation emails. The first email will be sent at the time of the Roll Over. This will also signal the availability of the Pre-Payment Discount, which is our most discounted lesson rate. A second email will be sent out a week before the Pre-Payment Discount ends. A third will be sent out just before the new program begins.

 

Unpaid Accounts

During the week leading into the end of the Pre-Payment Discount period, we will send a Family Account Update to all families who have not already finalised their fees for the upcoming program. If there is a problem with your account and/or you have a problem with a payment, please contact our friendly administration team to discuss our family friendly options. Once the new program has commenced, we will automate the following communication:

Week 1 - Account Update email to all outstanding accounts (albeit not overdue).

Week 3 - Account Update email to all outstanding accounts (albeit not overdue).

Week 5 - Account Update email to all outstanding accounts (now overdue).

Week 6 - Account Update phone call and email to all outstanding accounts (now overdue).

Week 7 - Account Update phone call, email and text to all outstanding accounts (now overdue).

Week 8 - Account Update phone call, email and text to all outstanding accounts (now overdue and due for lesson suspension).

Week 9 - Account Update phone call, email and text to all outstanding accounts (now overdue and lesson has been suspended).

Week 10 - Account Update phone call, email and text to all outstanding accounts (now overdue and lesson has been suspended).

Week 11 - Account Update phone call, email and text to all outstanding accounts (now overdue and lesson suspended).

 

Standard Program Identification - P115

You can identify any of the four main programs we have each year using our Standard Program Identification, for example, P119 = Program 1, 2019 or P219 = Program 2, 2019. The term program pertains to the term times of a calendar year.

  • Program 1 = Jan, Feb, Mar.

  • Program 2 = Apr, May Jun.

  • Program 3 = July, Aug, Sep.

  • Program 4 = Oct Nov Dec. 

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