NEWS AND OFFERS

Transaction Fees and Charges Explained

Unfortunately it is an unavoidable part of life these days... Particularly in Covid times when businesses are shouldering higher expenses to meet and maintain ongoing CovidSafe practices.


We are forced to look more closely at our ongoing expenses to ensure we remain as efficient as possible, so that we can continue to provide our program and meet our customer's expectations.


Transaction expenses previously absorbed are undergoing some changes.

Below is an outline of the transaction fees being charged:


* Transaction FEE FREE Options;

- Cash over the Admin Desk (when accepted during CV19 Alert Level GREEN)

- Electronic Funds Transfer (EFT)


* Credit Card Transaction Fees at the Admin Desk; (commencing 26th July 2021)

- Mastercard Credit - 1.45%

- Mastercard Debit - 0.57%

- Visa Credit - 1.43%

- Visa Debit - 0.37%

- Amex Card - 3.50%

- Eftpos - 0.18%


* Automatic Direct Debit Transaction Fees; (as per new DDR forms sent out June 2021)

- Visa/Mastercard Fee - $0.33 plus 1.87%

- Amex Card Fee - $0.33 plus 3.50%

- Additional International Card Fee - 1.10%

- Failed Payment Fee - $5.50 for card debits (added to next payment)


* Customer App/Portal Transaction Fees; (as per Policy Update 8th July 2021)

- Visa/Mastercard Fee - $0.33 plus 1.87%

- Amex Card Fee - $0.33 plus 3.50%

- Additional International Card Fee - 1.10%


PLEASE ALSO NOTE:

- EFTPOS transactions less than $15 over the counter incur a $0.50 transaction fee.

- We do not accept Diners Club Card


As always, we are really keen to chat to you about these issues or any others should you require.